Q: What are the advantages of locating in Richmond, IN?
	An experienced labor market is the most important factor. Sources for raw materials and component parts are close by and logistically, Richmond is at the cross roads of America's main trucking lanes: East/West and North/South. (Top)
	Q: What makes Milso's finishing process superior?
	When the plant was in the preliminary planning stages, research was undertaken to discover the finest paint finishing technology available. In the very high end of the automotive industry, we discovered a paint technology process which was producing the absolute finest finish we had ever seen. This model was adopted in our plant in Richmond creating a unique and exclusive industry first. A self-contained plant engineered within a plant. A significant feature of the technology includes a high solid acrylic paint application system which is contained in a completely enclosed and pressurized contamination-free finishing environment. (Top)
	Q: What makes Milso's manufacturing facility state-of-the-art?
	All metal products receive a hand buffed finish. The product's exterior finish has an unmatched depth and luster. The interior has an anodized aluminum trim which surrounds the entire lid along with a positive lock support system. The manufacturing process is entirely automated and the products are carried from start to finish on automated conveyers which minimizes handling and maximizes efficiency. Above all, it is our family of committed employees who produce the end result. (Top)
	Q: How does Milso define world-class service?
	Understanding the needs of our customers is paramount to providing world-class service. Our company President and C.E.O., Harry Pontone, holds an active New York state funeral director's license. Milso Industries has been providing service to funeral director's in NY City since 1931. To build a world-class reputation for service requires a tenacious ongoing commitment and a willingness to accommodate the unexpected at any moment. NY City, because of factors such as cultural diversity, family expectations, time requirements, cemetery regulations, and traffic pattern realities, represents one of the more challenging operational landscapes. (Top)
	Q: What specific services can a funeral director expect from Milso?
	Our distribution service would include 6 day a week service with next day delivery in rural areas and next day or same day delivery in urban areas. Milso can provide our "Signature Series" casket personalization services for next day delivery. Milso provides "Renaissance Consulting Services" to customers on an appointment basis. The hallmark of our service is to meet or exceed your service, product and consulting requests in a personal and caring way. (Top)
	Q: What one idea best describes Milso's service philosophy?
	When a funeral director requests service they receive it. The answer is always yes! (Top)
	Q: How is Milso flexible?
	To be successful in the funeral service profession as well as the funeral supply business requires a recognition that inconvenience is the norm not the exception. Milso's philosophy is to resolve the inconvenient by being flexible and doing whatever is necessary to satisfy funeral directors and the families they serve. (Top)
	Q: What are some specific examples?
	You are making arrangements on a Saturday afternoon and the family requests a Sunday afternoon visitation. You need a particular unit you currently do not have from Milso but time is of the essence. Monday is too late for the family. You contact your Milso Funeral Service consultant and he or she provides a flexible solution. You are planning a new selection room which requires special sized fixturing and a mixture of displays. Proposals you have reviewed thus far are standardized with limited flexibility. Milso provides you with a very flexible solution through their Milso Renaissance Center (MRC) custom fixturing and installation service. (Top)
	Q: How quickly can a situation be handled requiring extreme flexibility?
	At Milso, because the ownership and management of the company are only a phone call away, a flexible solution can be provided immediately. (Top)
	Q: Can Milso help a funeral home by providing a range of choices?
	Milso offers a wide range of choices in terms of products, personalization services, consulting services, selection room services, and pre-need insurance products with price guarantees. We have a choice of solutions for virtually all aspects of a funeral homes business. (Top)
	Q: What are some of the choices Milso can provide?
	Our products include: a full line of metal and hardwood products, many models available in full open style, a full line of cremation caskets, containers, memorial urns, keepsakes, a full line of orthodox caskets, a full line of extra-size, children's, clergy, shipping and specialty products. All product lines including cremation caskets and extra size may be personalized. Our Renaissance Consulting Services can provide intelligent solutions for virtually any aspect of your business. The Milso Renaissance Center (MRC) offers a variety of solutions for your selection and arrangement rooms and our choice of pre-need insurance products provides among the most stable and best value choices in the market. (Top)
	Q: What is Milso's overall philosophy regarding choice?
	Milso believes no one knows your business better than you do. And no one knows what is best for your business better than you do. And decisions regarding your business should always be your choice. Milso offers you the freedom of choice in terms of products, personalization, consulting services, selection room design, and pre-need insurance products. With Milso, it's always your choice. (Top)
	Q: What emphasis does Milso place on the importance of relationships in business?
	Milso believes in the "Power of Relationships." Our philosophy is to develop a face to face personal relationship with all of our customers. Families who call the funeral home are seeking service, value and an understanding, personal relationship characterized by trust. Most funeral directors are seeking these same things when they call a supplier. We believe anyone who does business with us deserves the attention, understanding, and trust which can only be established through the personal touch. (Top)
	Q: How important is technology versus relationships in Milso's opinion?
	Technology is an integral part of most successful businesses today. We must never lose sight of the efficiencies and enhanced value technology can bring to business. Technology plays a supporting role to the lead role in funeral service and at Milso. Funeral service was, is, and will continue to be built on personal relationships. At Milso, we believe the world of business information driven by technology will create increased opportunities for people to re-discover the psychological need for face to face human interaction and the beauty and value only personal relationships can bring to life. We know our customers by their names and personalities not by their account numbers and annual purchases. (Top)
	Q: How is a relationship with Milso different from any other company?
	Milso’s core beliefs and success have centered around the value of personal relationships both internally and externally. As a result, personal relationships may develop out of business relationships and business relationships may develop out of personal relationships. Milso strives to develop both a business and a personal relationship with funeral directors because then an authentic, caring, trusting, partnership is created which can produce mutually beneficial results for both parties. (Top)